A photo won’t upload
Usually photo access, a weak connection or a very large video.
For businesses and dog owners
- Check PackDay can use your photos: iPhone Settings › PackDay › Photos › Full Access or Limited Access with the photo selected.
- Check your connection. Photos wait and retry on their own; leave the app open for a minute.
- Live Photos and HEIC are fine. Videos over 60 seconds are trimmed; very large files take longer on mobile data.
- If one photo keeps failing, take a screenshot of it and upload the screenshot.
- Close the app fully and open it again. Unsent photos are kept on the phone until they upload.
If that didn’t work
If photos never upload on any connection, send us a ticket with your device and app version. The form adds them for you. In the test version, photos stay on this phone.
Did this fix it?
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