I lost my phone and can’t get past two-step sign-in
Use a recovery code, or ask us to verify you and reset it.
For businesses and dog owners
- On the code screen, tap Use a recovery code and enter one of the codes you saved when you turned it on.
- If you used a passkey, sign in on another Apple device with the same iCloud Keychain.
- If you moved to a new phone, sign in on the old one if you still have it and turn two-step sign-in off, then on again.
- Once you’re in, go to Sign-in and security and set it up again on the new phone.
If that didn’t work
No recovery codes? Use the contact form and choose Accounts and sign-in. A business owner’s account takes a short identity check before we reset anything. This protects your clients’ details. In the test version two-step sign-in is a demo, so nothing locks you out.
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